Returns Policy
At Bike Euro, we are committed to providing high-quality products. However, if you are not entirely satisfied with your purchase, we are here to help.
Return Conditions
Returns are accepted in the following cases:
- The product you received has a defect or quality issue.
- The product does not function according to the specified specifications.
- The product was damaged during transport.
To be eligible for a return, please note the following:
- You must report the issue within 7 days of receiving your order.
- The product must be returned in its original condition, with all accessories, manuals, and original packaging.
- Proof of purchase or order may be required.
How to Initiate a Return
To initiate a return, please contact us at contact@bikeeuro.com stating your order number and the reason for the return. We will provide you with detailed instructions on the return procedure.
Return Fees
Return fees are the responsibility of the customer, except in the case of a defective or damaged product upon receipt.
Refunds
Once we have received and inspected the returned product, we will proceed with the refund of the total amount of your purchase, including the initial shipping fees, within a reasonable time.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. We will arrange for the repair, replacement, or refund of the product, according to your choice.
Contact
For any questions regarding returns and refunds, please contact us at contact@bikeeuro.com.